FAQ

Frequently asked questions

Below we have gathered a list of the most frequently asked questions of our guests for you. Many things should be answered in advance. If you have any other questions, please feel free to contact us at any time.

Accommodation

When do I have to pay the total booking amount?

We will prepare an invoice and a payment envelope for you in the apartment. We kindly ask you to put the booking amount into the envelope and deposit it at the kitchen table on the day of departure.

Can I store my skis or bicycle in a lockable room?

Yes. We have an extra room for it, right next to the apartment Seerose. We installed a key safe in front of the door. If you have a need for this space, ask us for the code for the key safe.

Do I have to bring my own bedding and towels?

No. We provide all apartments with bedding and sufficient towels.

Is the final cleaning of the apartment included in the price?

Yes. You can leave the apartment without final cleaning – this will be done by us.

Can I checkin into the apartment before the official check-in time?

If your apartment is not booked until your arrival day, you can check into the apartment from the morning. Please contact us a few days before your arrival. Then we can tell you exactly whether this is possible.

Can I arrive late in the evening?

Yes. We have installed key safes in front of each apartment where the keys for the apartment are stored. You will receive the key safe code with the booking confirmation. This means that you can arrive at any time from the check-in time of 15:00.

Can I smoke in the apartment?

No. We provide our guests with non-smoking apartments. For this reason, smoking is strictly prohibited in the apartments. However, you can smoke on the balconies. Please put the cigarette butt in the ashtray and don’t throw it in the garbage.

Can I invite friends during my stay?

Yes. But keep in mind that our holiday home is located in a very quiet residential area. Please respect the night’s rest of the neighbours and the other guests. It is not allowed to make loud music, which could disturb others. Please make sure that your friends do park their car in a puplic parking space and not in front of your holiday home because the parking lots are reservated for our guests

Where can we leave the garbage during my stay?

We have a waste separation system for each apartment on the balcony. Please put the trash in there. If the size of the waste bins is not sufficient, please contact us. Then we pick up the garbage in front of your apartment.

Infrastructure

Is there a grocery store in the village?

Yes, in the centre of Ausserervillgraten there are two grocery stores (SPAR & ADEG), which can be reached from the accommodation in a 10 minutes walk.

Is there an cash machine in the village?

Yes. The bank is located in the centre of Ausserervillgraten. There you can withdraw cash 24 hours a day via the ATM.

Where can I find the nearest pharmacy?

The nearest pharmacy is in Sillian. The opening hours can be found on the following page: Marien-Apotheke

I need a doctor. How can I contact the emergency doctor on duty?

The emergency doctor on duty can be found on the following page: Emergency Medical Association East Tirol

Geography

How far away is the accommodation from the city of San Candido?

The city of San Candido in Italy is reachable in 20 minutes by car from our accommodation. The city of Lienz in Austria is about 35 km away from our accommodation (30 minutes by car).

How far away is the accommodation from the UNESCO World Heritage Site "Three Peaks of Lavaredo"?

It takes about 1 hour (50 km) by car to reach the Refuge Auronzo, which is the starting point for a hike around the Three Peaks.

How far away is the accommodation from the Sillian Ski Area ?

The valley station of the Sillian ski area is 5 kilometres away. There you can buy the ski pass. If you have a ski pass, you can go directly from our accommodation via the mountain road to the “Thurntaler Rast” (mountain restaurant). There you can get into the ski area comfortably and without long waiting time. At the end of the skiing day you can also ski down the descent to Außervillgraten. The descent ends 200 meters away from our accommodation.

How far away is the accommodation from the 3 Zinnen (3 Peaks) Ski Area ?

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How far away is the accommodation from the Drau Cycle Path ?

The Drau Cycle Path leads from Dobbiaco in Italy to Marburg in Slovenia. From our accommodation you can reach the Drau Cycle Path in about 5 kilometres if you have your own bicycle. Apart from that, many of our guests go to San Candido or Dobbiaco by car and rent a bicycle at a bike rental company and then go by bycicle to Lienz. At the end of the day you can easily get back to your starting point by train. More information you will find on Drau Cycle Path

Available Apartments

Cozy Double Bedroom Apartment
f. € 60a night

Apartment for 2 PersonsThis apartment is fitted with a fully equipped kitchen, a dining area, a seating area with a sofa and cable TV, a balcony, and a bathroom with bathtub, shower and toilet.

  • Welcome drink
  • Mountain view
  • 38 square meter
  • Free Wi-Fi
  • Satellite TV
  • Private balcony
Book now
Deluxe Two Floor Apartment
f. € 60a night

Apartment for 4 personsThe apartment has a modern kitchen with a balcony which offers a glorious view. The two bedrooms provide the ideal environment for relaxation. Especially the double bedroom suite gives guests a romantic atmosphere!

  • Welcome drink
  • Mountain view
  • 58 square meter
  • Free Wi-Fi
  • Satellite TV
  • Romantic bedroom
Book now
Family Apartment with Garden
f. € 60a night

Apartment for 4 personsThe apartment offers a stylish kitchen, two bedrooms and a shower with toilet. A beautiful terrace with an adjacent green space makes this holiday home especially for nature-loving guests and families attractive!

  • Welcome drink
  • Mountain view
  • 44 square meter
  • Free Wi-Fi
  • Satellite TV
  • Private garden area
Book now